CUSTOMER PROTOCOLS

When you get your booking confirmation by text message or email, you will be asked to confirm if you have any of the COVID-19 symptoms, if have been travelling outside of Canada in the last 14 days and if you have been in close physical contact with someone tested positive for COVID-19 or that has traveled abroad recently. This questionnaire will also be given to you upon arrival to our Spa and before starting your appointment. We ask you to cancel your appointment if you answer YES to any of these questions. 

The following are guidelines we will be implementing for the time being:

• Arrive only 5 minutes before your appointment.
• Wait in your car until you are notified by text message or call
• Come alone (do not bring children with you)
• Do not bring any outside food, drinks or other store bags
• Keep your belongings with you at all times and inside your bag
• Cellphone use is to be very limited and kept inside bags/pockets
• Bring a mask if you don’t have access to one you can purchase one at the Spa for $2
• Wash and sanitize your hands upon arrival
• Front Desk staff will take your temperature when entering the Spa
• You will be given a Risk Assessment questionnaire. If you fail or deny completing this questionnaire, we will not be able to perform your service
• Practice social distancing from staff and other clients when possible
• Follow all of our staff instructions
• In the treatment room, we will provide you a storage bin to place all our belongings
• When coming in for a pedicure, bring your own slippers and keep them in your purse or a sealed bag
• We encourage payments by Debit, Visa, Mastercard or Amex
• If you wish to schedule another appointment, please do so by email or phone

 

Book an Appointment Today

Visit Jolanta’s European Spa today for the most relaxing time of your life. We offer a variety of services to help rejuvenate you and make you feel completely renewed, from spa treatments such as manicures, massage therapy, eye treatments, and more, to medical treatments for skin growth removal, acne treatments, and laser therapy. 


We are the only accredited 5-star spa in the Kitchener-Waterloo region and we have won awards for our laser skin melanin reader. We specialize in laser treatments to reduce wrinkles, fine lines, age spots, and more.

Contact us today via phone or the form provided to book your appointment.

CONTACT INFORMATION

646 Erb St W Unit #105

Waterloo, ON N2T 0A8

 

T: 519-725-9999

E: click to email

HOURS

Monday and Tuesday 10 AM - 7 PM

Wednesday CLOSED

Thursday and Friday 10:00 AM – 7:00 PM
Saturday CLOSED

Sunday CLOSED

Contact Us

Information

Jolanta's European Spa

646 Erb St W Unit #105,

Waterloo, ON N2T 0A8

 

Phone: 519-725-9999

Email: click to email

Hours

Monday, Tuesday 10:00 AM – 7:00 PM

Wednesday: Closed

Thursday, Friday: 10:00 AM - 7:00 PM 

Saturday: Closed

Sunday: Closed

 

 

 

Social

Send to a friend

Send the url of this page to a friend of yours

Created by

Legal notice